Resume

Member of the Council, Telecommunications Council City of Franklin. Franklin, IN
Nov. 2020 – Present


Make recommendations on Information Security, Cyber Security, Telephone Systems, and
Technology for consideration for the City of Franklin.


General Manager, Rohrman Automotive Group. Indianapolis, IN
May. 2019 – Nov. 2020


Establish and maintain relationships with individual or business customers or provide
assistance with problems these customers may encounter. Recruit staff members and oversee training programs. Evaluate data pertaining to costs to plan budgets. Direct or coordinate activities of businesses or departments concerned with sales or service. Review reports submitted by staff members to recommend approval or to suggest changes.
Implement corrective action plans to solve organizational or departmental problems. Organize or approve promotional campaigns. Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales
and service programs. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Monitor use of data files and regulate access to safeguard information in computer files. Train users and promote security awareness to ensure system security and to improve server
and network efficiency. Provide technical support to junior staff or clients.

 

Sales Manager, Fletcher Chrysler Products. Franklin, IN

Jun. 2017 – May. 2019


Helped salespeople work with their customers to purchase and finance vehicles. Maintained
preowned inventory online and on the lot. Negotiated terms with clients on pricing and
obtaining finance. Communicated with customers online and on the telephone. Utilized
customer database management tools. Utilized inventory database management tools.

 

General Manager, Rohrman Automotive Group. Indianapolis, IN


Jan. 1998 – Oct. 2016
Establish and maintain relationships with individual or business customers or provide
assistance with problems these customers may encounter. Recruit staff members and oversee training programs. Evaluate data pertaining to costs to plan budgets. Direct or coordinate activities of businesses or departments concerned with sales or service.

Review reports submitted by staff members to recommend approval or to suggest changes.
Implement corrective action plans to solve organizational or departmental problems. Organize or approve promotional campaigns. Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales
and service programs. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Monitor use of data files and regulate access to safeguard information in computer files. Train users and promote security awareness to ensure system security and to improve server
and network efficiency. Provide technical support to junior staff or clients.